Fire by Design

All Fire by Design products fall under Fire by Design's manufacturer warranty, and warranty claims will be reviewed on a case-by-case basis by Fire by Design. If you need to file a warranty claim, please reach out to us at and we will contact Fire by Design with your information to begin the claims process. American Fire Features offers no warranty in place of the manufacturer warranty, and we do not guarantee the fulfillment of any warranty claim by Fire by Design.

Commercial Applications will be covered under warranty for 1 year at 100%, and Residential Applications will be covered under warranty for 3 years at 100% provided the product has not been modified, abused, misused; or improperly installed, maintained, and/or repaired during such period. Fire by Design, at its discretion, will either repair or replace the defective product. Natural aging of finishes is expected; therefore, these changes in patina over time are not considered defects.


Contact Information:

Phone Number: +1 866-881-4048


Business Address: 500 Delaware Ave suite 1, Wilmington Delaware 19801, United States