FAQs
Do you offer free shipping?
We offer Free Curbside Shipping on orders over $999 to the continental U.S.
Do you ship internationally?
No, we only ship products to the United States.
What is your return policy?
We offer a hassle-free return policy. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange. Please see our Refund Policy for more information.
How can I get in touch with customer service?
You can get in touch with our customer support team by phone, live chat, or email. Any queries or issues you may have will be answered within two hours by our helpful and pleasant team.
Do you offer any promotions or discounts?
Yes, we offer various promotions and discounts throughout the year. Please sign up for our newsletter or follow us on social media to stay up-to-date on our latest offers.
Is the information I provide on your website secure?
Absolutely! To make sure that all of your personal information is secure, we use SSL encryption. Your credit card number won't be saved by us, and it will only be used once to pay for your purchases. We never keep records of our customers' private information!
What type of Payments Method do you Accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, PayPal, Google Pay, JCB, union pay, Apple Pay and Elo.
Does The American Fire Features offer a quality guarantee for each and every item sold?
Absolutely! If you find any product flaws, do let us know immediately away! We go above and above to give you the best shopping experience we can. Simply get in touch with us, and we'll handle it!
Products Availability:
We do our best to keep our website up to date. However, there are times when items sell out quickly. If this happens, we'll make every effort to offer you an alternative choice or inform you if the item is expected to be back in stock.
What if my order hasn't arrived within the expected timeframe?
If your order hasn't arrived within the estimated delivery period, please contact us at info@americanfirefeatures.com. We will investigate the issue and provide you with the necessary assistance.
What if I want samples to make a decision?
If you're considering samples to help with your decision, we've got you covered. Simply reach out to us via email, live chat, or phone call, and let us know which product and brand you're interested in. Our samples are typically free, and we'll take care of the shipping costs. All we need from you is your shipping information and details about the colors you're interested in.
Please send this information to customercare@americanfirefeatures.com, and we'll begin processing your sample order right away! Expect us to contact you once you receive the samples to inquire about your favorite color.
What if I already have an underground propane tank at home?
If you already have an underground propane tank at home, you can still choose liquid propane for your product without any issues. What you'll need is a hard propane line to connect to your existing tank. Simply let us know once you've placed your order, and we'll ensure that you receive the necessary components to connect to your underground tank. Rest assured, the price remains the same regardless of your fuel choice.
How long does it take for my order to be processed?
Once your order is placed, it will go through processing before shipment. Our dedicated team works diligently to ensure that your order is processed promptly and efficiently. Order processing typically takes 2 to 3 business days (Monday to Friday). Please note that during peak seasons or holidays, additional processing time may be required.
Contact Information:
Phone Number: +1 866-881-4048
Email: info@americanfirefeatures.com
Business Address: 500 Delaware Ave suite 1, Wilmington Delaware 19801, United States